Receptionist
Job Introduction
Best Western Ship Hotel, Weybridge require a Hotel Receptionist. The hotel is a 3 star hotel located in the heart of Weybridge with 76 bedrooms, bar, restaurant and function facilities.
ROLE RESPONSIBILITY
The Front of House team are responsible for the greeting and farewell of all guests and visitors to the hotel. They deal with arrivals, departures and the co-ordination of all customer requests during their stay with us. The delivery of outstanding customer service to all guests is paramount to every task they complete.
Shifts are 7 am to 3 pm and 3 pm to 11 pm Monday to Sunday, 5 days per week. Part time candidates may be considered depending on flexibility of candidate.
Specifically, you will be responsible for:
Outstanding customer care at all times
Check-in and check out
Telephone handling
Payment and foreign currency transactions
Cash handling
Ensure all customer queries and requests are handled in a polite, efficient and courteous manner
Reservation handling when required
Wake up call requests and newspaper orders
Maintaining all equipment and work areas, including key and cash security
Processing company loyalty card schemes according to guidelines
Maintain a high level of hotel and product knowledge at all times
Will also be covering the bar and restaurant as and when required
Previous experience would be preferable although training will be given
Benefits:
Group discounts across Best Western
Training in many areas of the business
£50 voucher on work anniversary
Annual staff party or staff outing
Free parking